Frequently Asked Questions

You can enquire through our website contact form, via WhatsApp, or by email. Once we receive your enquiry, our team will respond within 24 hours with availability, pricing, and a suggested itinerary tailored to your preferences.

We accept bank transfers, major credit cards, and mobile payment options. A deposit is typically required to confirm your booking, with the balance due before or upon arrival. We will share full payment details once your booking is confirmed.

Day tours can be cancelled free of charge up to 24 hours before the scheduled start time. Multi-day expeditions require at least 7 days notice for a full refund. Accommodation cancellation policies vary by property — we will confirm the specific terms when you book.

Most nationalities can obtain a visa on arrival at Zanzibar airport or at the seaport. We recommend checking the latest visa requirements for your nationality before travelling. Our team can also help advise on entry requirements.

Zanzibar is wonderful year-round, but the best weather is typically from June to October (dry season) and December to February (short dry season). March to May sees the long rains. The best time depends on what you want to do — contact us for personalised advice.

Yes, Zanzibar is generally very safe for tourists. As with any destination, we recommend common-sense precautions. Our guides are trained in safety protocols, and we always ensure our guests are well looked after throughout their experience.

Many of our tours are family-friendly and we love welcoming children. We can adapt itineraries to suit different ages and energy levels. Some activities have minimum age requirements for safety — just let us know the ages of your group and we will recommend the best options.

Absolutely! Customisation is at the heart of what we do. Whether you want to combine multiple experiences, adjust the pace, add special requests, or create a completely bespoke itinerary, our team will work with you to make it happen.

Light, breathable clothing is essential. We recommend modest dress when visiting Stone Town and villages (shoulders and knees covered). Bring reef-safe sunscreen, a hat, comfortable walking shoes, and swimwear. Check our Zanzibar Guide for a detailed packing list.

Yes, we can arrange airport transfers to and from your accommodation. This can be booked separately or included as part of a tour package. Let us know your flight details and we will have a driver ready for you.